I develop model complaints policies which incorporate latest government and best practice guidance
I offer a series of workshops for a variety of audiences about complaints management
My advice and guidance on complaints comes from over 15 years complaints management experience and over 10 years advising schools and academies
I provide an expert, objective complaint investigation service to schools/academies and local authorities
I provide interpersonal mediation services in appropriate circumstances
I provide a complaints review service to academies and local authorities acting as panel chair or panelist as required
Subscription service
To ensure your school/academy can access my service when it needs to, I recommend taking out my annual subscription package. This can be purchased at any time throughout the year and covers either the financial or academic year whichever is your preference.
The service provides
Please contact me for any complaints related requirements not listed above.
I have full professional indemnity and liability insurance and an enhanced DBS check.
I am available to speak at conferences, seminars and similar events on the challenges faced by schools and academies particularly on managing unreasonable complainants.
'Julie has an exceptional knowledge in complaints and successful resolutions. Julie spoke at the Wessex Association of Leaders in Education and delegates enjoyed her understanding of school concerns as well as her sense of humour. Her input was very well received',
Leonie Hurrell
WALE
Where it is appropriate to resolve any issue of parental conflict, I can provide interpersonal mediation services.
I help you by:-
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